Privacy Policy

Pacific Probate Documents (pacificprobates.ca)
Last updated: May 3, 2026

Introduction

Pacific Probate Documents (“we”, “our”, “us”, the “Company”) is committed to protecting your privacy and handling your personal information in accordance with applicable British Columbia and Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (Canada) and the Personal Information Protection Act (British Columbia).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

  • Contact information (name(s), date(s) of birth, email address(es), phone number(s), mailing address(es))
  • Estate-related information for probate document preparation, such as information about the deceased, beneficiaries, executors, assets, etc.
  • Payment Information
  • Auto-fill data
  • Any other information you voluntarily provide

2.2 Automatically Collected Information

  • IP address and location
  • Browser type and device information
  • Pages visited and usage data
  • Cookies and tracking technologies

How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Prepare probate-related documents
  • Communicate with you
  • Process payments and invoices
  • Improve our website and services
  • Comply with legal and regulatory requirements

Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us.

Disclosure of Information

We may disclose your information:

  • To service providers who assist in operating our business (e.g., payment processors, IT providers)
  • When required by law, regulation, court order, or legal process
  • To protect our rights, property, or safety
  • With your consent

We do not sell your personal information.

Data Storage and Security

  • Your information may be stored on secure servers in British Columbia, Canada or other jurisdictions
  • We take reasonable administrative, technical, and physical safeguards to protect your data
  • However, no method of transmission over the Internet is completely secure

Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal and regulatory obligations

Your Rights

Subject to applicable law, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent to certain uses
  • Request deletion where permitted by law

To exercise these rights, contact us using the details below.

Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience and analyze traffic.

You can use your browser settings to accept or decline cookies; however, please be advised that this may affect Website functionality.

Third-Party Services

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not intended for individuals under the age of 19, and we do not knowingly collect personal information from minors.

A parent or guardian may request removal of any information that may relate to a minor

Legal Compliance (PIPEDA (Canada) and PIPA (BC))

Pacific Probate Documents complies with applicable federal and provincial privacy legislation, including:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)
  • The Personal Information Protection Act (British Columbia)

Where both laws may apply, we adhere to the standard that provides the highest level of privacy protection to individuals.

In accordance with these laws, we commit to the following principles:

  • Accountability: We are responsible for personal information under our control and have designated a contact person for privacy compliance
  • Identifying Purposes: We clearly identify the purposes for which personal information is collected at or before the time of collection
  • Consent: We obtain meaningful consent for the collection, use, and disclosure of personal information
  • Limiting Collection: We collect only the information necessary for the identified purposes
  • Limiting Use, Disclosure, and Retention: We do not use or disclose personal information beyond what is necessary, except with consent or as required by law
  • Accuracy: We take reasonable steps to ensure personal information is accurate and complete
  • Safeguards: We protect personal information using appropriate security measures
  • Openness: We make information about our policies and practices readily available
  • Individual Access: Individuals have the right to access and correct their personal information, subject to legal limitations
  • Challenging Compliance: Individuals may raise concerns about our compliance with applicable privacy laws

Data Breach Notification

In the event of a breach of security safeguards involving personal information under our control, Pacific Probate Documents will take the following steps in accordance with applicable law:

  • Assessment: We will promptly assess the nature and scope of the breach, including the sensitivity of the involved info and the likelihood of harm
  • Containment: We will take reasonable steps to contain, mitigate, and remediate the breach
  • Notification to Individuals: Where required by law or where there is a real risk of significant harm, we will notify affected individuals as soon as is reasonably practicable
  • Notification to Authorities: Where required under applicable legislation, we will report the breach to the appropriate regulatory authority
  • Record Keeping: We will maintain records of all data breaches as required by law

Notifications will include, where appropriate:

  • A description of the breach
  • The type of information involved
  • Steps we have taken to reduce risk
  • Steps individuals can take to protect themselves
  • Contact information for further assistance

Privacy Officer

Pacific Probate Documents has designated a Privacy Officer responsible for ensuring compliance with applicable privacy laws and this Privacy Policy.

You may contact the Privacy Officer at:

We will respond to privacy-related inquiries and requests within a reasonable timeframe, in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact Information

If you have questions about this Privacy Policy or your personal information, contact:

Pacific Probate Documents
Website: pacificprobates.ca
Email: contact@pacificprobates.ca

Disclaimer

This Privacy Policy applies only to information collected through our Website and services and does not create any legal advice or solicitor-client relationship.